Frequently Asked Questions

Sourcing, Processing & Shipping

Are all your products made in the United States?

Yes! All items are meticulously curated by artisans within the United States. Marigold & Maple believes that supporting and giving back to our communities is so important. Our personalized prints are created and printed in house by the owner.

Where do you ship?

We currently only ship within the United States.

Processing & Shipping Times

  • The processing time is 1-3 business days. This excludes shipping time, which is generally 5-7 business days.

  • The creation of your print takes 2-3 business days.

    If you contacted us for a proof, your order will arrive 5-7 business days after your acceptance.

    If you did not opt for a proof, your order will arrive 5-7 business days after creation.

  • Processing time for creation is 2-4 business days. This excludes shipping time, which is generally 5-7 business days.

Jewelry

Is your jewelry hypoallergenic?

Yes! Marigold & Maple goes though a process with the artisans we curate from to make sure all materials are hypoallergenic.

Cancellations, Returns & Exchanges

Cancellations:

We do not accept cancellations once an order has been processed, but please contact us if you have any problems with your order and we will do our best to resolve any issues. 

Returns & Exchanges:

All items are eligible within 14 days of delivery with the exception of the list below :

  • Signature Custom Art Prints - please reach out to us if you have any problems with your print.

  • Soaps - due to the hygienic purposes, these are not eligible for returns.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Returns will be issued for store credit via an electronic gift card.

If you need to initiate a return please fill out our returns/exchange form